Privacy Policy

Privacy Policy as of 15th May 2018

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from (the “Site”).


When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, your email address and phone number. We refer to this information as “Order Information.”

Please note that in terms of your payment information (including credit card numbers) the site and Blum UK do not see or retain your credit card information at any point as they are processed via Shopify or PayPal (depending on your preferred choice at check-out)

For more information on full industry compliance regarding the processing of your credit card information via shopify please visit You can also read more about how Shopify uses your Personal Information here:

For more information on full industry compliance regarding the processing of your credit card information via PayPal please visit can also read more about how Paypal uses your Personal Information here:

An email address will be used for marketing Blum products if the user has actively ticked the marketing tick box during checkout or placed an enquiry on the contact form of the site. We refer to this information as “Marketing / Enquiry Information”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information described above. All other types of data collected will be Marketing / Enquiry Information.


We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information via Shopify or PayPal, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to:

help us screen for potential risk and fraud (in particular, your IP address)

We may also collect personal data i.e. Marketing / Enquiry Information that you voluntarily provide to us when:

  • You request information about our services or products;
  • You submit questions to us;
  • You subscribe to our services or newsletter

The data provided by you in relation to this type of information i.e. Marketing / Enquiry Information may be used to communicate with you in connection with your various inquiries and subscriptions and will be kept for the time period in which it is necessary for the purpose it was collected (6 months or less) unless the user has ticked the box requesting that they want to receive the newsletter.


We do share your "Personal Information" (as described above) with certain third parties:

We use Shopify to power our online store and to process your order (you can read more about how Shopify uses your Personal Information here:

We also provide the option for you to use Paypal to process your payment (you can read more about how Paypal uses your Personal Information here:

We also use Google Analytics to help us understand how our customers use the Site (you can read more about how Google uses your Personal Information here:

Please note Google Analytics tracking is enabled at standard anonymous settings on the site and no personal data is recorded.

If you wish you can also opt-out of Google Analytics here:

Where information is collected in terms of Marketing / Enquiry Information i.e.

  • You request information about our services or products;
  • You submit questions to us;
  • You subscribe to our services or newsletter

the site guarantees that your personal data collected for these reasons will not be sold, exchanged or shared with any third parties.

An exception to this would be cases in which sharing information with third parties is required by law or if the user requests us to share their information.


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, to enable us to process your order, please note that your information will be transferred outside of Europe, including to Canada and the United States as part of our website’s platform, Shopify.


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


You have the right to request what information we have on you as a user and for us to remove that information, provided we are not required by law to keep it. For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at or by post by writing the details provided below:

Blum UK, Mandeville Drive, Kingston, Milton Keynes, Buckinghamshire, MK10 0AW, United Kingdom

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